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A convenient way to manage product and account details


Service & Support
We understand that your communications systems are at the heart of your business, and every minute they are not working efficiently can dramatically reduce your productivity. That’s why responsive customer service and ongoing support is a major focus of our business offering.

If a fault or technical issue arises, you can be confident that we will take ownership of the problem and take responsibility for sorting it out, even if it involves other vendors. Our job is to get you back to work with minimal interruptions and hassles.

When it comes to sorting out any problems, we have 3 primary objectives:
•  Don’t waste your time We will take control and ownership of the situation quickly, even if it involves other vendors.  
•  Keep you informed We will keep you up-to-date on what is being done and the progress of resolving the issue.  
•  Deliver a solution We will help you get the information or services you need to run your business while we are doing what it takes to resolve the issue at hand.  


Faults & Support (AAPT Business Service Centre)
Voice and Data faults
Phone:
24 hours, 7 days a week
1800 357 597
Fax 1800 227 102
Contact Form Contact us via email


Do you like the idea of an easier and more efficient process for getting your AAPT service orders implemented? Would you rest easy knowing that your service orders are getting the dedicated attention they deserve?

We thought so! That's why we're introducing an improved service order process, and most importantly, our new Sales Implementation Team! Find out more.



Online management tools

– existing customers can access our web services by logging on here.

General enquiries

– for non-fault related enquires, please click here for more contact options

 
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