AUSTAR and AAPT

As Australia’s largest pay TV operator, AUSTAR was averaging as many as four costly outages per year. What they required was a robust, cost effective solution that improved the reliability of their call centre while not disrupting their everyday services.

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Helsinki and AAPT Limited

Founded in Melbourne, the Global Corporate Challenge (GCC) is a worldwide annual corporate health initiative. After experiencing an explosion in popularity just after its release, overseas participants began to experience lag from the site used to promote GCC.

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AAPT and Specialty Fashion Group

Shifting data in real-time between its headquarters and vast network of stores was at the heart of the Specialty Fashion Group’s (SFG) decision to upgrade their communications setup.

With a robust AAPT IP VPN solution, SFG not only achieved their aim, they also experienced a rapid improvement in their overall efficiency and productivity.

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Require a hosted web solution that is secure and highly reliable?

Every four years the Victorian Electoral Commission's website experiences a huge spike in demand. Rather than hosting their own site they asked AAPT to host a Virtual Tally Room.

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Need a high volume, high quality, low cost solution?

So did Contact Centres Australia. Check out how we provided them with a highly reliable, responsive call centre solution and saved them 25% per year.
Contact Centres Australia needed a high volume, high quality, low cost solution. Continue reading to see how we saved them 25% per year.

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Want reliability without doubling up on infrastructure and cost?

The answer: support mission critical functions with multiple links while still supporting all internal BAU applications and functions across one common data link.

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Need national network redundancy

Multi-site requirements? Multiple points of failure? High speed performance back by SLA’s for mission critical applications? Can do. Find out how we did it.
Does your business require a fully redundant national data network with many sites, providing multiple points of failure? What if each was also provided with high speed performance backed by SLA's for mission critical applications (QOS)? We'd say yes, been there, done that.

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Seeking a total call centre routing solution?

You're not alone - we provided a customer with a true partnership solution involving 1300 and 1800 numbers for inbound and outbound call centre activity, along with multiple routing options dependent on time and locality of customer calls.

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